RE: Operations Manager / Management Assistant Job Opening

Dear Applicants,

Thank you for applying for this job opening. We have been overwhelmed with a tremendous level of interests, and have received over 300 applications in the past few days! We have confirmed a new hire this evening. Close to a third of the applicants are high quality prospects from the industry. We are very fortunate to have found a well qualified and experienced veteran licensed property manager to fill this position in such a short period of time. Due to the large number of email messages received, we will not be able to reply to each applicant individually. We therefore will leave this message up for a few more days, and thank you again for your interest in Sunstar Realty Ltd. We wish you all the best of luck in securing your new job soon.

Yours truly,
Management
Sunstar Realty Ltd.

Operations Manager / Management Assistant - This Position is no longer available

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Job Summary:
Successful candidate will be working together with a team of professionals overseeing the daily operations of a residential rental properties portfolio, performing the role of communications and operations manager.

General Information:
- Full time permanent office position (for a more advanced position, vehicle and working outside the office will be required).
- Working in a growing and fast-paced environment.
- Family-run local company with 16 years history in the real estate industry.
- Friendly, easy-going and very positive work environment.
- This is a progressive and dynamic job with future advancement possibility to become property manager or office manager.
- This is long term and stable employment.
- Working directly under and reporting to the owners, no management layers in between.
- Advancement within the company solely depends on abilities, work ethics and contribution to the growth of the company.
- No corporate ladders, no corporate politics, no seniority in your way and no union rules. Increase in salary directly correlates with job performance.
- We are looking for personality, attitude and ethics more than experience or credentials.
- We are looking for someone who will grow with us in the long run.
- For the right candidate, we will train from ground up if there is no previous work experience in the field of property management.

Basic Requirements:
- Fluent and solid command of the English language a must (both oral and written).
- Confident and effective communicator on the phone and with emails.
- Positive and outgoing personality.
- Strong customer service skills.
- Must understand and appreciate teamwork.
- Must be very organized and meticulous with paperwork.
- Competent with all basic office computer programs.
- Ability to multi-task is a must.
- Ability to prioritize and monitor work-flow to meet deadlines.
- 2 to 3 years work experience around office environments in management or administration.

Added Assets (but not necessary requirements):
- Experience in the property management industry will be an asset.
- Eloquent and diplomatic communication skills in providing customer service, contract negotiations and disputes resolutions definitely an asset.
- Verbal fluency of the Mandarin and Cantonese languages will be a bonus.
- Previous work experiences in any fields with strong customer service skills an asset, for example: sales accounts manager, front-line customer service rep or call center operator.
- Rental property management license will be required sooner or later.
- Good knowledge of the Residential Tenancy Act and related Regulations preferred.
- Willingness to work outside the office, evenings and weekends will increase advancement possibilities to higher positions.

Job Description:
- Administration of the company’s rental properties portfolio.
- Communicating & liaising all property management issues amongst our stakeholders including: landlords, tenants, rental agents, contractors, strata managers, government agencies, etc.
- Communicating effectively and on a timely manner to our stakeholders by phone, by email, by letter and/or by fax in accordance with priority rankings.
- Prioritizing and organizing tasks and work-flow to effectively manage timetables and meeting deadlines for multiply ongoing issues.
- Directing and coordinating daily operations with our rental and showing agents.
- Scheduling, coordinating, and managing move-ins/move-outs, and regular property inspections.
- Organizing and supervising property maintenance, insurance claims, and repair/renovation projects.
- Liaising with strata managers, building caretakers and property developers.
- Tenancy application screening and background checks.
- Handling dispute resolutions, contract negotiations and expenses authorizations.
- Preparing and filing of all property management related legal documents such as tenancy agreements, various notices, deposits statements, etc., in a timely fashion.
- Filing NR6 and NR4 forms for non-resident owners.

Salary:
$30,000 to $55,000 per year depending on experience and qualifications with 3 month probationary period. Let us know your salary expectations along with your resume.

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Contact Us:
- Please DO NOT call our office for an interview.
- We appreciate your interest, but reserve the right to contact only short-listed candidates.

Thank you for your time,
Management.